Reference

Your Agreement With 1wim Starts Here

These terms govern every interaction you have with your 1wim account — from the moment you open it to how you deposit via UPI, place a wager, and…

Account eligibility by local lawUPI, Paytm, PhonePe depositsWithdrawal conditionsAccount security obligationsDispute resolution process

Explore the Lobby Read FAQ

What These Terms Cover and Why

1wim Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on 1wim, you agree to operate within these terms as they stand on the date of your last login. We update this document when our services, payment integrations, or applicable regulations change — and we notify you by email or an in-account

1
banner before changes take effect. Access to the platform and the ability to deposit or withdraw funds depends on the laws in your region within India. Payment methods available to your account include UPI, Paytm, and PhonePe; use of any of these rails is subject to
2
the transaction limits and verification steps set out in the relevant section below. These terms do not create a partnership or employment relationship — they define the contractual boundary between you and 1wim.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

Reach Us About Your Terms Questions

If any clause in these terms is unclear, or you believe an action taken on your account conflicts with what is written here, our support team…

HOW WE HANDLE THIS

Security, Data and Account Integrity at 1wim

We hold your account data and transaction records under strict internal access controls.

Data We Collect

We collect the information you submit during account creation — name, contact details, and payment identifiers like your UPI handle…

Cookie Policy

Our platform uses session cookies to keep you logged in and analytics cookies to understand how you navigate between the…

Account Security

Your account is protected by two-factor authentication at login.

Data Retention

Transaction records and identity verification documents are retained for the period required by applicable financial regulations in India.

Requesting Changes

To correct inaccurate personal data, update your registered mobile number, or close your account, submit a request via live chat…

Who to Contact

For terms-specific complaints that remain unresolved after standard support, escalate to our compliance team by email with your account ID…

Common Questions About These Terms

Below are answers to the questions we receive most often about how these terms apply to accounts registered from India. Each answer references the relevant area of the policy so you can find the full clause quickly.

These terms apply to every person who creates or operates a 1wim account. Access is available where local law in India permits — if the laws in your specific state or region restrict online wagering platforms, those restrictions take precedence.

Yes. We may update these terms when services or regulations change. We will notify you by email or in-account message at least seven days before any material change takes effect, giving you time to review it.

Your UPI handle or Paytm number is stored in encrypted form and used only to process your transaction. We do not share payment identifiers with third parties beyond what is required by your payment provider to complete the transfer.

Contact us via live chat or email with your account ID and the detail you need corrected. We verify the request against your registered identity documents and complete the update within five working days of verification.

We may suspend an account if we detect a breach of these terms — such as providing false identity information or attempting to use the same payment method across multiple accounts. You will receive a written explanation citing the clause that applies.

Transaction and identity records are retained for the period required under applicable Indian financial regulations. Once that statutory period ends, your records are removed from active systems through our scheduled deletion process.

Start by raising it through live chat so the matter is logged. If the response does not resolve your concern, escalate in writing to our compliance email with your account ID and the clause you believe was applied incorrectly.

Your Agreement With 1wim Starts Here

Reach Us About Your Terms Questions

Security, Data and Account Integrity at 1wim

Data We Collect

Cookie Policy

Account Security

Data Retention

Requesting Changes

Who to Contact

Common Questions About These Terms

01 Who do these terms apply to?

02 Can 1wim change these terms after I have opened my account?

03 What happens to my UPI or Paytm data when I make a deposit?

04 How do I request a correction to my account details?

05 What are the rules around account suspension?

06 How long does 1wim keep my transaction records?

07 What should I do if I disagree with a decision made under these terms?

Related Pages