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How 1wim Handles Your Personal Data

At 1wim, your personal data belongs to you — we collect only what we need to run your account securely, process deposits via UPI, Paytm and PhonePe, and…

Data collected only as neededUPI, Paytm, PhonePe transactions securedYour right to access and deleteNo third-party selling of your data

Explore the Lobby Read FAQ

What Data We Collect and Why

1wim Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 1wim, we collect your name, email address, contact number, and the payment identifiers you use — such as your UPI handle, Paytm number or PhonePe-linked mobile — solely to process transactions and verify your identity. Device data including IP address

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and browser type is logged automatically to detect unusual access and keep your account secure. We do not store your full UPI PIN or Paytm password at any point. Availability of our services depends on local law and applies only where local law permits. Data processing
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is governed by applicable Indian data protection frameworks, and your continued use of the platform confirms that you have read and accepted the terms described here.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review what data we hold, correct inaccuracies, or request deletion of your account information, our privacy team is reachable through three channels.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply multiple layers of protection to everything stored under your account — from the moment you enter your UPI details to the moment a withdrawal is confirmed.

Encrypted Data Storage

All personal data — including your payment identifiers and KYC documents — is stored using AES-256 encryption.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Payment Data Isolation

Your UPI handle, Paytm number and PhonePe-linked mobile are stored in a separate, access-controlled vault that is not accessible to…

Data Retention Schedule

Account data is retained for as long as your account is active plus the period required by applicable Indian regulations.

Access and Correction Rights

You can request a copy of all data we hold about you at any time.

Third-Party Data Sharing

We share data only with payment processors (for UPI, Paytm and PhonePe transactions), identity verification partners, and regulatory bodies when…

Frequently Asked Questions About Our Privacy Policy

Questions about how 1wim handles your data come up often. The answers below cover the most common privacy concerns from account holders in India — from what we collect during registration to how quickly we can delete your data on request.

We collect your name, email, mobile number and the payment identifiers you provide — such as your UPI handle or Paytm number. Device data like IP address and browser type is also logged automatically to protect your account from unauthorised access.

No. We never store your UPI PIN, Paytm password or PhonePe authentication credentials. Transactions are routed through the respective payment provider's secure gateway, and only a transaction reference number is recorded on our side.

Yes. Send a data access request to our privacy team by email or through the in-account Help Centre. We will compile and deliver a full summary of your stored data within 14 working days of verifying your identity.

Submit a deletion request via live chat or email. Once we verify your identity, personal data is removed from live systems within 30 days and from backup archives within 90 days. Note that data required by Indian law is retained for the statutory period.

Only with payment processors handling UPI, Paytm and PhonePe transactions, identity verification partners for KYC, and regulatory authorities when required under applicable law. We do not share or sell your data to advertisers, marketing networks or data brokers.

Non-essential cookies — analytics and preference cookies — can be disabled through your browser settings at any time. Session cookies that keep you logged into your account are required for the platform to function and cannot be turned off while you are active.

Contact our live chat immediately. Our security team can review access logs for your account, flag any anomalies and, if needed, suspend the account while the issue is investigated. Changing your password and unlinking any unrecognised devices is also advisable.

How 1wim Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Management

Payment Data Isolation

Data Retention Schedule

Access and Correction Rights

Third-Party Data Sharing

Frequently Asked Questions About Our Privacy Policy

01 What personal data does 1wim collect when I open an account?

02 Does 1wim store my UPI PIN or Paytm password?

03 Can I request a copy of all the data held about my account?

04 How do I ask 1wim to delete my personal data?

05 Who does 1wim share my data with?

06 How can I manage or disable cookies on the 1wim site?

07 What should I do if I think my account data has been accessed without my knowledge?

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